By default, cookies are enabled in your web browser. If you are having trouble logging in or activating your account, and you're sure you're entering your credentials accurately, it is because you or someone else has disabled cookies in your browser.

Cookies are tiny files of information that a web site stores on your computer. Normally you would not want anyone, anywhere, storing an information file on your computer without your permission. But cookies can be very useful. For example, when you navigate NAALeads.com, the website can store a cookie file on your computer. This cookie file will help us:

• Deliver a personalized website experience, catered to you,
• Present information to you based on your geographical location,
• Store other convenient but non-private information.

In some recent browsers, just having cookies turned "on" is not enough, so please be sure to follow the steps below (browser-specific instructions are included in some instances).

Be sure to write down or print these instructions, as they will be covered up onscreen once you proceed.

Troubleshooting steps:

1. Check your computer's Time/Date settings.
2. Modify your browser cookie settings
3. Modify your security/firewall/anti-virus software settings

If you followed all of the above steps and still have problems ordering, contact our service department at Sevice Request. Please be sure to include the following information:

1. What browser and version you are using
2. What action you were performing on the site when the error occurred
3. The exact error message/page you encountered (please copy and paste into email if possible)

Check your computer's Time/Date Settings

Sometimes your browser does not accept cookies because the Time/Date in your task bar is set to an incorrect date.

To adjust your Time/Date:

1. Click [Start], point to Settings, and then click [Control Panel].
2. Double-click [Date/Time].
3. On the Date & Time tab, set your computer's date to the current date.
4. Click [OK].

Modify your browser's cookie settings

What type of browser are you using?

1. Windows Browsers
   1. Internet Explorer 6
   2. Internet Explorer 5
   3. Internet Explorer 4 or older
   4. Netscape 7
   5. Netscape 6
   6. Netscape 4 or older
   7. Camino
   8. Opera
2. Macintosh Browsers
   1. Safari 1.0
   2. Internet Explorer 5
   3. Camino
   4. Opera
3. AOL Browsers
   1. AOL 8.0
   2. AOL 7.0 with IE 6
   3. AOL 7.0 with IE 5.5
   4. AOL 6.0

Windows Browsers

Internet Explorer 6

1. In the Menu bar, select:
   Tools > Internet Options > Privacy tab > Advanced.
   The Advanced Privacy Settings box appears.
2. In the Cookies section, choose Override automatic cookie handling.
3. Under First-party Cookies, select Accept.
4. Under Third-party Cookies, select Accept.
5. Select Always allow session cookies.
6. Click OK to close the Advanced Privacy Settings box.
7. Click OK to close Internet options.
8. Close all Web browsers.
9. Open a new browser.

Internet Explorer 5

1. In the Menu bar, select
   Tools > Internet Options > Security tab > Custom Level tab.
2. In Allow Cookies that are stored on your computer, click Enable.
3. In Allow per-session cookies (not stored), click Enable. Click OK.
4. Save the settings.

Internet Explorer 4 or older

Netscape 7

1. In the Toolbar, select Edit > Preferences.
2. In the Privacy and Security section, expand the list to show the choices.
3. Click Cookies.
4. Choose either of:
   Enable cookies for the originating web site only (most secure) or
   Enable all cookies (most convenient).
5. You can choose Warn me before accepting a cookie to let you decide whether to accept a cookie.

Netscape 6

1. In the Toolbar, select Edit > Preferences.
2. In the Privacy and Security section, expand the list to show the choices.
3. Click Cookies.
4. Choose either of:
   Enable cookies for the originating web site only (most secure) or
   Enable all cookies (most convenient).
5. You can choose Warn me before accepting a cookie to let you decide whether to accept a cookie.

Netscape 4 or older

Please upgrade your browser! With a browser this old, even if cookies were enabled in your browser you would have a horrible surfing experience!

Camino

1. In the Menu, select Preferences > Privacy icon.
2. Enable the Cookies option.
3. Close the window.

Opera

1. In the File menu, select Preferences > Privacy.
2. Choose Enable Cookies.
3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
4. In the Third Party pull-down menu, choose Automatically accept all cookies.
5. Click OK.

Macintosh Browsers

Safari 1.0

1. In the Menu, select Preferences > Security icon > Accept Cookies.
2. Choose either of:
   Always (most convenient) or
   Only from sites you navigate to (more secure).

Internet Explorer 5

1. In the Menu, select Edit > Select Preferences
for Receiving Files option.
2. Select Cookies.
3. For When receiving cookies, select your desired level.
4. Click OK.

Camino

1. In the Menu, select Preferences > Privacy icon.
2. Enable the Cookies option.
3. Close the window.

Opera

1. In the File menu, select Preferences > Privacy.
2. Choose Enable Cookies.
3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
4. In the Third Party pull-down menu, choose Automatically accept all cookies.
5. Click OK.

America Online (AOL) Browsers

AOL 8.0

1. In the Toolbar, select Preferences > Internet Properties > Privacy tab > Advanced.
2. Deselect the Override automatic cookie handling button.
3. Click OK to exit.

AOL 7.0 with IE 6

1. In the Toolbar, select Settings > Preferences > Internet Properties > Privacy tab > Advanced.
2. De-select the Override automatic cookie handling button.
3. Click OK to exit.

AOL 7.0 with IE 5.5

1. In the Toolbar, select Settings > Preferences > Internet Properties > Security tab > Custom Level tab.
2. At Allow Cookies that are stored on your computer, click Enable.
3. At Allow per-session cookies, click Enable.
4. Select OK.
5. Save the settings.

AOL 6.0

1. In the Toolbar, select Settings > Preferences > Select Internet Properties > Security tab > Custom Level tab.
2. At Allow Cookies that are stored on your computer, click Enable.
3. At Allow per-session cookies, click Enable.
4. Select OK.
5. Save the settings.

Modify your security/firewall/anti-virus software settings

Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "naaleads.com" and "prodataresearch.com" to your "safe list" of sites.

Zone Alarm

1. In Zone Alarm, select Privacy.
2. Under Cookie Control, click Custom
3. In Custom Privacy Settings:
   1. Uncheck the box that says "Block session cookies"
   2. Uncheck the box that says "Block persistent cookies"
   3. Uncheck the box that says "Remove private header information".
   4. Uncheck the box that says "Expire Cookies"
4. Click OK.

Norton Personal Firewall

1. Double click on the Norton Personal Firewall icon in the tray.
2. Click on the Open option in the pop-up menu.
3. Click the Options icon in the Norton SystemWorks menu box.
4. Click on the Personal Firewall option in the Options menu box.
5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
7. Click on the Add Site button at the bottom of the Web defaults window.
8. You will need to enter "naaleads.com" and "prodataresearch.com" (without the quotes) as a new default. This should active the default rules section of that window.
9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the naaleads.com and prodataresearch.com domains.
10. Click OK, then click OK again.

McAfee Privacy Service

1. Right-click the red "M" icon by your system clock.
2. Click "Privacy Service."
3. Click "Options."
4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
5. Enter each website address from which you would like to allow cookies.
6. Click "Add."
7. Once completed, close the window.